I’m not usually one to post drama on social media. I’m about to make an exception.
Last Friday night I took an evening off from caring for my mom and went to visit friends. They have a “speakeasy” sort of bar in a garage under their apartment. We sit outside around their fire pit to keep warm while we safely socially distance. It was a wonderful, much-needed respite for me — so much so that it got really late before we’d even noticed, a true testament to how much fun we were having! I summoned a Lyft for the ride back to my sister’s.
I’ve been using Lyft for a few years now, after deleting Uber due to its crappy policies. It’s been my ride of choice throughout the pandemic whenever the situation required a car. I’ve never had a problem with them before, at least not before last Friday night.
My friend walked me to the car. I was wearing my mask and had a bag with me that contained a book, some homemade tea, and my wallet. When I got into the car, the driver demanded that I let him squirt hand sanitizer onto my palms. I was not too happy about this and told him so, laughing at his “COVID theater.” He then told me that he didn’t appreciate the way I had slammed the door when I got in. I’m not sure how it’s possible to slam the door of a compact car, especially getting into it, so I kind of shrugged it off. He wouldn’t let up so I told him it was not necessary for us to converse and to please just get me to my destination.
Then the driver pulled over and kicked me out of his car. It was after 2am and I was nowhere near my sister’s. This, in and of itself, was dangerous. I did my best not to freak out and summoned another car, which arrived in minutes and quickly took me to my destination with no problems at all.
I, of course, reported the ride, using their “click the boxes” complaint form and decided I would wait before I pushed things further. When they only offered me a $5 credit, I decided to escalate and wrote a more detailed note directly to their customer service department. Their initial response was to refund the cost of my brief ride and I thanked them, asking if I could speak with someone on the phone instead of continuing with email correspondence. Sadly, I missed their call and they left no way to return it, but I soon received notice that I had acted in an unsafe manner. The driver told them I had refused to wear my mask and that I had thrown fruit at him when he pulled over to eject me. They suspended my account.
First of all, I am caring for my cancer-stricken mother, so there is no way in hell I would get into a car with a stranger and not wear a mask. Second, I didn’t have any fruit anywhere on my person. In other words, this guy had completely fabricated his reason for kicking me out.
I will admit to giving him shit for forcing me to accept his hand sanitizer. I will admit to be a mouthy fucking New Yorker. And I will, quite obviously, admit to being drunk. But I wasn’t violent. I wasn’t abusive. I wasn’t throwing up or physically accosting this man. I did not refuse to wear my mask. And I most certainly did not throw anything at the guy. I also let Lyft know that if this man has trouble dealing with the public, perhaps driving a cab isn’t the job for him. Especially if he’s working the post-midnight shift.
My friend who walked me to the car has emailed her account of the evening to Lyft’s customer service, confirming that I was wearing my mask when I got into the car and that I wasn’t carrying any produce. I haven’t heard back from them so I’m assuming they believe the driver’s story.
I am posting a photo of the driver, whose name is Raul, so that if any of you wind up in his car you are careful about what you say to him. I am so very disappointed about the whole thing; I have enjoyed using Lyft. While they did decide to reinstate my account, I will be deleting their app. As I said in my final email to them, now is not the time for anyone to be treating their fellow humans like garbage.